Post Conversion Troubleshooting

OFX Post-Conversion Troubleshooting Guide


This resource is designed to help users troubleshoot the three most common post-conversion issues. This include instructions for both QuickBooks and Quicken.

Issue 1: Duplicate Transactions After Reconnecting

Symptoms

The most common report from users is about duplicate transactions. Some users register may be out of balance or they are being asked to add an adjustment during reconciliation.

Fix the Issue

1. If the duplicate transactions have not been added to the register, they can be deleted individually prior to accepting.
2. If the transactions have already been added to the register, they can be deleted from the register individually or in groups.

QuickBooks Knowledge Base Article

Delete transactions from Online Banking Center:
http://intuit.me/2DIAsRp

Quicken Details

If there are too many transactions to delete individually, or the user finds it difficult to follow the instructions to delete multiple transactions, restore a backup file and download the transactions again.

Important: If the backup was not made right before following the conversion instructions, the user must manually delete the transactions.

Quicken Knowledge Base Articles

Edit and Delete Downloaded Investment Transactions: http://bit.ly/2kramvM
Delete Transactions: http://bit.ly/2krgMvc
Problem Description: http://bit.ly/2wCJIEF

Issue 2: Duplicate Accounts After Reconnecting

Symptoms

Users are unable to link to an existing account, are prompted to create a new account, or they are only given the choice to add a new account. 

Fix the Issue

1. First, confirm that all accounts have been deactivated, including inactive (QuickBooks) or hidden (Quicken) accounts.
2. Then, if you’re working in QuickBooks, delete any downloaded transactions that do not match the register in the Online Banking Center. If you’re working in Quicken, delete the duplicate accounts.
3. Finally, repeat the reconnection steps.

QuickBooks Knowledge Base Articles

Add and match Bank Feed transactions: http://intuit.me/2B9Uhy0
Hide mistakenly-added accounts: http://intuit.me/2FMgCFr

Quicken Knowledge Base Articles:

If the user was prompted to create a new account:http://bit.ly/2lRtHTV
If the user needs to delete an account:http://bit.ly/2xMcZvq
If the user needs to hide an account:http://bit.ly/2lQGuWU

Issue 3: Connected/Reconnected the Incorrect Account

Symptoms

Transactions are downloading into the wrong account.

Fix the Issue

1. First, open the account register for the incorrectly linked account.
2. If the transactions have not yet been accepted into the register in QuickBooks, delete them in the Online Banking Center. Then, deactivate the account. If the transactions have not yet been accepted into the register in Quicken, delete the transactions.
3. If the transactions have already been added to the register in Quicken or QuickBooks, restore a backup.
4. Finally, repeat the reconnection steps. Be sure the to link to the correct account when reconnecting.

QuickBooks Knowledge Base Article

Delete Non-matching Transactions: http://intuit.me/2wCoXZO

Quicken Knowledge Base Article

Handling Transactions in the Wrong Account: http://bit.ly/2lMnoV1